Customer Service Policy

Service Principle

We adhere to the customer-oriented service concept and provide professional, efficient, and standardized pre-sales and after-sales support for all global users. We are committed to solving user consultation, order, and after-sales problems in a timely manner, and protecting the legitimate rights and interests of every customer.

Contact Channel

All customer consultation, business cooperation, after-sales application, problem feedback, and rights protection requests need to be submitted through the exclusive channel on our official Contact page. We do not support any unofficial contact methods for service processing.

Pre-Sales Service

Our customer service team provides professional pre-sales consultation services, including product parameter inquiry, size matching guidance, usage scenario consultation, preferential policy explanation, and shipping rule interpretation, to help users make accurate purchase decisions.

After-Sales Service

We provide standardized after-sales support including order tracking, return and refund processing, product quality consultation, and problem troubleshooting. All after-sales services are implemented in strict accordance with our official shipping policy, refund policy, and warranty rules.

Service Standard

All customer service work follows the principles of integrity, professionalism, efficiency, and fairness. We uniformly use USD as the settlement currency for all orders and services, and all service rules and fee standards are subject to the official published policies of the website.

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